Blog & ResourcesWe Always Knew Ombuds Were Awesome, Now We Have the Data to Prove It
CHI Wins DOI's Workplace Conflict Management Contract
And the winner is….
chiResolutions, of course. We are so excited to share with you that chiResolutions (CHI) has been awarded the Department of the Interior’s (DOI) Workplace Conflict Management Services contract....Read more. Federal Ombuds: Ready. Set. Survey.
Over the last few months, the chiResolutions’ (CHI) Ombuds Research Team has been busy designing and refining what we believe to be a truly outstanding mixed-method survey. What survey you wonder? As you might recall last June, the Administrative Conference of the United States (ACUS) engaged CHI to take stock of current federal ombuds programs and practices so that ACUS could update its recommendations. See ACUS Federal Ombuds Project for...Read more.
CHI wins Federal Ombuds Research Contract!
chiResolutions is proud to announce that we were selected to conduct a year long study of federal Ombudsmen programs that will culminate in a report and recommendations to the Administrative Conference of the United States (ACUS).
Our stellar team of researchers and conflict management practitioners includes Mary Rowe, PhD (former MIT Ombuds and fondly known as the grandmother of organizational ombuds both near and far), Tim Hadeen, PhD (head researcher and university ombudsman), Neil Katz...Read more. CRPs: The Results Are In!
“Open communication, thorough investigation, and meaningful resolution with a patient after an unanticipated medical outcome can enhance patient safety, help the patient understand what happened, preserve the patient-clinician relationship, and reduce the need for legal action.” From the Collaborative for Accountability after Medical Injury, summing up the critical elements of successful Communication and Resolution Programs – and I couldn’t agree more! Collaborative members and researchers Michelle...Read more.
World's Largest Mediation Program
Last Fall I was invited by the Yale China Law Center to travel to Shanghai to participate as a US expert at a series of China-US workshops on best practices in medical dispute mediation. At the time, I didn’t know much about the Chinese medical system or how they handled disputes about medical care.
The immense population of Shanghai (over 24 million) gave some clue to the scope of both the challenges and their potential solutions. Legislation passed in 2010 helped to set up People’s Medical Dispute Mediation Committees in all 17 Shanghai provinces, and over 9000 mediations have been conducted in the past three years – which I believe makes it the world’s largest, unless you know of others...Read more. Communication and Resolution Works!
I was thrilled when this article, Communication and Resolution Programs: Challenges and Lessons Learned from Six Early Adopters, was published in January 2014 in Health Affairs, since it reported on sixsuccessful communication and resolution programs that had been the recipients of significant AHRQ grant monies for demo projects to test whether these programs would reduce liability costs and improve patient safety. Disclosure, transparency and proactive resolutions such as apologies, explanations of what happened, as well as compensation were all critical elements of these programs. The hospital based programs at the Universities of Michigan and Illinois and now Stanford have been talked about widely...communication-and-resolution-works.htmlRead more.
Mediation and the Japanese Bath
While showering in a Japanese bathroom in Kyoto this Fall, I noticed that the shower was really secondary to the bath – the shower/bath area is set up so that a small, typically hand held shower is used to first cleanse the body, and the deep, short tub nearby is for relaxing rather than cleansing – shower first, then soak and enjoy. That way the entire family can bathe one after the other, with the tub water kept warm between individuals with a cover that keeps the heat in, and clean enough because everyone showers first.
For communal bathing (in my experience it was gender specific), everyone showers first in the same room, often sitting on little wooden stools...Read more. Helpful Links
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