CHI's Communication and Resolution ProgramsA solution whose time has come
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Blog and Resources |
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Medicine has become increasingly complicated in recent years. Doctors, nurses and other healthcare professionals are often overwhelmed, and handoffs between medical specialties and healthcare facilities can result in confusion among caregivers. When an unanticipated adverse outcome does occur, how healthcare providers choose to respond to that adverse event will have powerful repercussions for all parties concerned.
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Doctors, nurses and other healthcare professionals are often overwhelmed. |
The primary goal of a Communication and Resolution Program is to resolve disputes that could potentially result in medical malpractice claims, with the larger goals of improving patient and family satisfaction, quality of care, patient safety, and system performance.
chiResolutions designs effective Communication and Resolution Programs based on the fundamental understanding that patients and families who experience an unexpected adverse outcome want four basic things –
1) to know what happened, in real time
2) to have their experience acknowledged with compassion and to receive an apology if warranted
3) to have the organization take steps to ensure that it wouldn’t happen again
4) to be offered appropriate compensation
Communication and Resolution Programs are proven strategies for healthcare providers, hospitals, integrated delivery systems, long term care facilities, physician practices, and insurers to respond to and manage adverse events. Read about these successful early adopters here.
Contact us for a complimentary consultation on how a Communication and Resolution Program can benefit your organization!
chiResolutions designs effective Communication and Resolution Programs based on the fundamental understanding that patients and families who experience an unexpected adverse outcome want four basic things –
1) to know what happened, in real time
2) to have their experience acknowledged with compassion and to receive an apology if warranted
3) to have the organization take steps to ensure that it wouldn’t happen again
4) to be offered appropriate compensation
Communication and Resolution Programs are proven strategies for healthcare providers, hospitals, integrated delivery systems, long term care facilities, physician practices, and insurers to respond to and manage adverse events. Read about these successful early adopters here.
Contact us for a complimentary consultation on how a Communication and Resolution Program can benefit your organization!
Join these healthcare organizations who have instituted successful Communication and Resolution Programs:
- University of Michigan Health System
- University of Illinois Medical Center
- Stanford University Medical Indemnity and Trust Insurance Company
- COPIC Insurance Company
- Coverys
- West Virginia Mutual Insurance Company