Training and e-Learning

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chiResolutions offers an extensive range of customizable trainings and workshops designed to provide participants with practical, relevant skills and knowledge which can be applied immediately. Our interactive learning programs are designed to advance the levels of collaborative practice and conflict competence among healthcare professionals who are responsible for providing excellent medical care, developing healthy work environments, improving patient safety and creating a resilient workforce.Contact us now for customizable in-service workshops that fit your organization’s needs and schedule, or choose from our current offerings listed below.Online webinars will be coming soon!  Sign up here to be notified first!

Blog & Resources

Healing Conversations: Communication and Resolution Skills for Healthcare Professionals

Our unique flagship course helps to prepare Healthcare Professionals such as Risk Managers, Patient Advocates, MedicOms and other staff to participate effectively in aCommunication and Resolution Program.  This multi-day workshop is divided into two segments: the 1st, Concepts, Techniques and Coaching, is focused on learning conflict management essentials such as effective communication, collaborative problem solving, and how to coach an effective disclosure conversation.  The 2nd – Integration and Practice – builds on the core skills to bring providers, patients, and families together in group facilitated sessions to attempt resolution outside of litigation, providing substantial time for role plays, coaching, and feedback.  Recorded video sessions allow participants to track their progress in real time.  Class size is limited to provide extensive feedback.

​Disclosing Unexpected Adverse Outcomes

Patients not only expect to be told the truth by their physician, but also to be protected from harm. When the latter is not possible, the former is required. This session will focus on how to conduct an effective disclosure conversation following an unexpected adverse event. We address how to disclose adverse events, how to create a credible understanding of the facts, and how to manage the event through coordination and sequencing. This short course can be geared directly to physicians who need to learn disclosure skills, as well as for Risk Managers and others who may be coaching physicians through the disclosure conversation.

​Effective Event Management and Communication Techniques for Aging Services Professionals

Designed specifically for Aging Services Professionals who are involved in the management of adverse events – from dealing with residents, patients, clients and families who have experienced unexpected adverse outcomes to handling communications with staff members, the broader community, the Board of Directors and the media after an adverse event. Participants will learn effective strategies for communicating with residents, patients, clients and their families following unexpected adverse outcomes, and how to deal with the fear and uncertainty regarding this topic that may be expressed by staff members.
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We address how to disclose adverse events, how to create a credible understanding of the facts, and how to manage the event through coordination and sequencing.

Dealing with Difficult People

Call it bullying, being uncooperative or just plain difficult – there is a history of tolerance and indifference to intimidating and disruptive behaviors in healthcare. Our program provides healthcare professionals with the opportunity to integrate existing competencies with the theories, skills, mindsets and techniques necessary to effectively address these difficult situations that threaten the performance of the healthcare team and can impact patient care. Participants will deepen their understanding about the underlying causes of difficult behaviors and learn how to successfully manage challenging relational dynamics. The workshop will include a review of bullying behaviors, including emotional and verbal abuse; how to confront an intimidator; which communication techniques work best in difficult situations; and how to deal with the stress associated with dealing with difficult people and situations.

Negotiation Skills

This one day workshop introduces participants to theprincipled or interest-based approach to negotiation. Popularized by the Harvard Program on Negotiation, this approach increases the likelihood of a fair resolution that will meet the needs of all stakeholders. Participants will learn how to prepare for and conduct a negotiation that focuses on interests rather than positions, how to use an alternatives analysis to make informed decisions about your negotiations, how to develop a range of creative options, including non-monetary ones, and how to use standards or criteria when the parties’ interests compete.

Human Factors, Teamwork, and Effective Communication

Teamwork, particularly in high reliability organizations, ultimately rests on our ability to communicate with each other. This workshop focuses on learning team management skills in high-stakes settings where safety is critical to promoting positive outcomes, how human factors affect team performance, and the elements of effective communication. Realistic case scenarios and simulations are utilized to provide an opportunity for skill development and improvement.

SBAR, Assertiveness and Decision-Making

This training is designed to assist healthcare professionals in improving their effectiveness and accuracy of communication in rapid response decision-making. The course outlines the importance of role clarification, mutual goal construction and respectful and honest communication and decision-making. We begin with the use of precise SBAR (Situation, Background, Assessment, Recommendation) communication protocols to engage medical personnel to respond effectively and efficiently in potential crisis situations. We then move to practicing assertive communication skills that may not come as naturally to some yet are critical for patient safety.

Emotional Intelligence

This training is designed to assist healthcare professionals in improving their effectiveness and accuracy of communication in rapid response decision-making. The course outlines the importance of role clarification, mutual goal construction and respectful and honest communication and decision-making. We begin with the use of precise SBAR (Situation, Background, Assessment, Recommendation) communication protocols to engage medical personnel to respond effectively and efficiently in potential crisis situations. We then move to practicing assertive communication skills that may not come as naturally to some yet are critical for patient safety.