chiResolutions

  • Ways we can help
    • Communication and Resolution Programs
    • Medic+Om
    • Comprehensive Conflict Management Systems
    • Training and eLearning
    • Ombuds
  • Who we are
  • Blog & Resources
  • Contact Us
  • Ways we can help
    • Communication and Resolution Programs
    • Medic+Om
    • Comprehensive Conflict Management Systems
    • Training and eLearning
    • Ombuds
  • Who we are
  • Blog & Resources
  • Contact Us

Communication and Resolution Works!

1/5/2015

0 Comments

 
Picture
I was thrilled when this article, Communication and Resolution Programs: Challenges and Lessons Learned from Six Early Adopters was published in January 2014 in Health Affairs, since it reported on six successful communication and resolution programs that had been the recipients of significant AHRQ grant monies for demo projects to test whether these programs would reduce liability costs and improve patient safety. Disclosure, transparency and proactive resolutions such as apologies, explanations of what happened, as well as compensation were all critical elements of these programs. The hospital based programs at the Universities of Michigan and Illinois and now Stanford have been talked about widely at conferences and online, and now they – as well as three insurer based programs – have been studied in more detail as the authors discussed how these programs achieved their success. Key factors included the presence of a strong institutional champion, investing in building and marketing the program to skeptical clinicians, and making it clear that the results of transformative change will take time.


chiResolutions can help your organization design and implement a successful communication and resolution program that fits your culture and achieves the kind of results that you desire – transparency through disclosure and reporting, system improvements by identifying how things went wrong and fixing what was broken, and resolutions that are respectful for all concerned – patients, families and providers.

0 Comments



Leave a Reply.

    Archives

    April 2017
    March 2016
    February 2016
    June 2015
    April 2015
    January 2015

    Categories

    All
    ACUS
    ADR
    Best Practices
    Communication And Resolution Programs
    Disclosure
    Federal Conflict Management Systems
    Ombuds
    Ombudsmen
    Patient Safety
    Physician Engagement
    Research
    The Department Of The Interior
    Workplace Conflict

    RSS Feed

    Helpful Links

    Organizational Ombudsman
    ombudsassociation.org

    ABA Standards for Ombuds Offices
    abanet.org/adminlaw/ombuds/home.html

    Association for Conflict Resolution
    acrnet.org

    Mediation
    mediate.com

    American Bar Association Section of Dispute Resolution
    abanet.org/dispute

    CPR Institute for Dispute Resolution
    cpradr.org

    ​Institute for Healthcare Improvement
    ihi.org

Get Social

A better way begins now!

Subscribe to our site to get automatic updates.
Subscribe to Newsletter

Give us a ring at 703-966-8302

© Copyright 2016 by chiResolutions