What We Do
convenient webinars ~ interactive workshops
​hands-on consulting ~ one-to-one coaching
chiResolutions is an international firm specializing in the design and implementation of comprehensive conflict management systems (CCMS). Our global network of experienced consultants will help your organization develop the necessary capacity to effectively manage conflict, reach resolution, and more fully accomplish its mission.

Ways We Can Help

Communication & Resolution Programs
​

We help healthcare providers implement Communication and
Resolution Programs for the management of adverse events so they can:
  • Disclose effectively
  • Communicate compassionately
  • Acknowledge and apologize
  • Make necessary improvements
  • Care for all involved – patients, families and
    caregivers
  • Avoid costly and adversarial litigation
  • Put the costs savings back into patient care

Medic+Om

We pioneered the Medic+Om - a dedicated professional trained in both mediation skills and ombudsman practice who can compassionately and skillfully manage adverse events by:
  • Supporting the clinical staff in disclosure and organizational accountability
  • Facilitating meetings with patients, families and providers
  • Helping to repair relationships
  • Effectively managing the resolution process

Comprehensive Conflict Management Systems

We design systems that allow organizations to refocus and reconnect to their mission by providing:
  • Skills to communicate effectively and manage conflict
  • Structure to provide clear channels for raising issues, responding to concerns, and seeking resolution
  • Support elements to ensure the system succeeds and endures

Training & eLearning

From downloadable webinars to interactive workshops, we offer a wide range of options to help your organization develop the essential skills to prevent, manage and resolve conflict. Our trainings include:
  • Healing Conversations for Healthcare Professionals
  • Disclosing Unanticipated Adverse Outcomes
  • Event Management for Aging Services Professionals
  • Dealing with Difficult People
  • Negotiation Skills

Blog & Resources​

CHI Wins DOI's Workplace Conflict Management Contract

Posted by Wouter Steegers
And the winner is…. chiResolutions, of course. We are so excited to share with you that chiResolutions (CHI) has been…

Federal Ombuds: Ready. Set. Survey.

Posted by chiResolutions
Over the last few months, the chiResolutions’ (CHI) Ombuds Research Team has been busy designing and refining what we believe…

CHI wins Federal Ombuds Research Contract!

Posted by chiResolutions
​chiResolutions is proud to announce that we were selected to conduct a year long study of federal Ombudsmen programs that…